Each clinical service has its own structure and representation, with each modality including clinical partners in its governance.

Our Integrated Governance Structure PDF

Audit activity takes high priority and is used to learn and inform to ensure we:

• continuously improve patient services and standards of care
• put patients at the centre of our work, by involving them in decisions about their care and keeping them informed
• maintain quality standards by ensuring that health professionals are properly qualified, up to date with their practices and properly supervised
• reduce the risk of clinical errors and adverse events, and learn from these events should they arise

Mandatory Audits

Our mandatory audits, including patient satisfaction surveys, cover the spectrum of service delivery to ensure that any stakeholder, GP, referrer or patient will feel confident in utilising the Clinicenta service.

Our Operational Policies

Click here to view a list of our policies

Patient and Public Involvement

Clinicenta is committed to actively work with Primary Care Trusts’ PPI policies to create a truly integrated partnership between Clinicenta/NHS and patients and the public to ensure the services we deliver best reflect the needs and wishes of service users.