Clinicenta Hearing Aid Help, Advice and Support
My hearing aid doesn’t seem to be working?
- Check that your hearing aid is properly switched on
- Check that you have not switched it to the ‘T’ setting by mistake
- If you have a volume control, make sure the volume is at the correct level for you and not turned right down
- Check that the battery is in the right way round
- Try putting in a new battery
- Pull the tubing off the elbow of your hearing aid and blow through the tubing to remove any condensation that may have collected as this could be blocking the sound
- Check that the tubing is not squashed or split
- Check the ear mould for wax and make sure it is not blocked
What if I can’t sort the problem out myself?
If you are having problems with your hearing aid that you cannot sort out yourself, then the assistant audiologist or audiologist will be able to help you at a booked repair appointment.
We are working within the national Good Practice Guide in relation to your treatment. This means not only will you receive the best quality healthcare; you will also be able to access on-going assessments every 3 years. View the Good Practice Guide here.
For full clinical information view the following link:
Information following your hearing aid fitting
Our Assurance to YouOur Governance is aligned to Government and NHS Guidelines. |
We Want to Hear from YouProvide us with your valued Feedback. |
Care Management Centre
To speak to someone about your appointment, call one of our patient advisors on
0845 602 1904
Further information about your appointment can be seen at NHS South East Coast Audiology Services